Contact Us
If you require more information, please feel free to contact us.
If you are experiencing trouble logging in to your account, please view our
help pages.
By email:
Please don’t include any sensitive account information in your email.
We are unable to make any changes to your account or enter into correspondence via Email.
If you wish to discuss the operation of your account, change your personal details or have
an urgent query, please call us on
0871 811 1881. Calls cost 10p per minute from a BT landline but could be more from other networks and mobiles
By phone:
Customer Services:
0871 811 1881. Calls cost 10p per minute from a BT landline but could be more from other networks and mobiles.
You can use our
automated telephone banking service 24 hours a day, 7 days a week.
If you need to speak to a customer account manager, our contact centre opening hours are:
Mon to Fri 8.30am – 7pm
Sat 10am – 1pm
Sun Closed
By post:
cardonebanking,
PO BOX 3634, Chester, CH1 9NL
Apply online for a Guaranteed Acceptance* Banking Facility from cardonebanking