Identification requirements

Following your application, we make various electronic checks regarding your application. This is not a Credit Check! We do this to identify you and where you live. Sometimes we are unable to verify your details automatically and may require further information from yourself. If we do, we’ll contact you by Email, SMS and phone to confirm your identity.

If you have been asked to send us documents, you will need to send us two (2) items from list A or one (1) item from list A and one (1) original item from list B.

List A	List B
Valid UK Passport (Original or Photocopy)	Utility bill dated within the last 90 days (Original only)
Valid International Passport (Original or Photocopy)	Bank Statement dated within the last 90 days (Original only)
Valid UK Driving Licence (Original or Photocopy)	DWP Correspondence dated within the last 90 days (Original only)
	HM Revenue & Customs Tax Coding Notice dated within the last 90 days (Original only)
	Jobcentre plus letter dated within the last 90 days (Original only)
	Current Firearm Certificate dated within the last 12 months (Original only)
	Council Tax Letter dated within the last 90 days (Original only)
	Mortgage Statement dated within the last 90 days (Original only)

You can send photocopies by:

Post: CardOneBanking, PO BOX 3634, Chester, CH1 9NL
Fax: 01244 572 301

You can send originals by:

Post: CardOneBanking, PO BOX 3634, Chester, CH1 9NL

If you have any questions regarding your application or card account,
please don’t hesitate to contact us on 0871 811 1881. Calls cost 10p per minute from a BT landline but could be more from other networks and mobiles.

Identification requirements

**This product is not covered by the Financial Services Compensation Scheme.