Mobile Banking - manage your account on the move
There are a number of ways in which you can manage your finances, we’ve made it easier by offering our Text Service.
You can manage your account by:
- Checking your balance
- Transferring funds to your MasterCard® Card
You will also receive text alerts when:
- you’ve been approved for an account, we’ll send your sortcode and account number
- deposited funds are cleared into your billing account
- standing orders have been successfully paid
- you have insufficient funds to pay a standing order
- your MasterCard® Card has been ordered and activated
Check your balance on your mobile
Checking your account and card balance couldn’t be simpler. Instead of phoning our
call centre you can now check your balance on your mobile phone.
Send
BALANCE to
60777 from your mobile
Loading funds onto your MasterCard® Card
If you’re out shopping and you want to make a purchase using your MasterCard but
you’ve forgotten to load funds onto your card, you can now load funds using your
mobile. It’s as easy as texting your friends.
Send
LOAD + Amount to
60777 from your mobile
(e.g. "LOAD 50" will load £50 to your card)
You’ll immediately receive a response confirming that we’ve received your request
and then within an hour your funds will be transferred and available to spend. We’ll
text you when the money is available on your card. In order to use the text service,
you must have registered your mobile number with us. If you have not already done
so, please call customer services on 0871 811 1881. Calls cost 10p per minute from a BT landline but could be more from other networks and mobiles.
If you prefer to manage your money online, you are still able to use our
online banking service.
There is a charge of 15p per balance request charged to your billing account. It
is FREE to load your card, but you will be charged to send to 60777 at your usual
network rate.
There are some limits that must be remembered when using the LOAD
service. Your prepaid MasterCard can be topped up twice per day. Each top up cannot
exceed £1250. There is a daily limit of £2500 that you can spend at Point of Sale
with your prepaid MasterCard.
Apply online for a Guaranteed Acceptance* Banking Facility from cardonebanking